FAQs

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Merchant Application & Registration

1. Which payment methods does Payment Asia offer?

We provide a one-stop electronic payment solution, including Alipay, WeChat Pay, Visa, Mastercard, UnionPay, AMEX, JCB, BoC Pay, FPS, Apple Pay, Google Pay, and Samsung Pay. We will continuously update with more payment methods.

2. Where can I apply to become a merchant？

Please go to our e-application platform to register and submit the relevant documents.
Payment Asia E-application Platform: https://application.pa-sys.com/s/official-website
Application Instruction: https://youtu.be/tWNHZkC1iSM?si=iWBQ6LS3kzUnRuBF (01:29 – 02:51)

3. What doucments are needed for application?

Please refer to the “Documents Required for Application” section in the e-application platform.
Payment Asia e-application platform: https://youtu.be/tWNHZkC1iSM?si=iWBQ6LS3kzUnRuBF

4. Why do I need to submit these documents?

In accordance with the regulations and guidelines of the “Anti-Money Laundering and Counter Financing of Terrorism,” as well as the requirements of the licensees of stored-value payment instruments, we collect relevant documents to learn more about the business of merchants. For more information, please refer to Anti-Money Laundering

5. How long does it take from the application to the review stage?

We will conduct an initial review of your application within 7 working days. Depending on the degree of business risk or complexity of the structure, the review and activation procedures may take longer.

6. Can I first apply for certain payment channels and then apply for others later?

Certainly! We welcome you to stay closely connected with our sales team.

7. Can Alipay CN and WeChat Pay CN be accepted?

PA PAY supports Alipay CN and WeChat Pay CN and will convert the transaction amount to Hong Kong dollars based on the instant exchange rates of Alipay and WeChat Pay.

After become a merchant

1. How to connect the payment gateway to the online shop/website?

After activation, our IT team will provide API access guidelines to merchants for connecting the payment gateway to their corresponding applications. The shopping cart systems/plugins we support include: Wix, Shopify, WooCommerce, OpenCart, PrestaShop, Magento, and WordPress.

2. How to use PA Pay for payment collection?

Please use your mobile phone or tablet to download the “PA Pay” app, and you can start receiving payments after logging in:

Google Play（Android）：https://play.google.com/store/apps/details?id=com.paymentasia.paymentasia
App Store（iOS）：https://apps.apple.com/nz/app/pa-pay/id1365339608

For detailed instruction, please refer to this video「PA Pay user guideline」（0:28-3:20）demonstration (with English subtitles)

POS machine & Merchant portal

1. I want to know more about POS machine.

Please watch this video「Solving questions about POS machine」（7:56-9:41）(with English subtitles).

2. How do I log in to the merchant portal?

Website (Login to Merchants Platform): https://merchant.pa-sys.com/user/sign-in

For detailed instructions, please refer to this video “User Guideline of Merchant Background”（3：21-7:40) (with English subtitles).